Terms & Conditions

Payments

All prices are quoted in Australian Dollars and are not subject to GST. We accept the following payment options: All major credit & debit cards or PayPal

For your protection and peace of mind, all payment methods take place over PayPal‚Äôs secure pages - the worlds leading online payment processing company. We are therefore never in possession of any of your debit or credit card information, which is only ever entered on a secure payment processing page hosted by PayPal.

Shipping and delivery

All self-adhesive vinyl lettering is made to order. Vinyl Lettering Direct guarantees that you will get your order safe in the special, hard-backed envelope, or postal tubes where necessary.

Our goal is to have your lettering delivered as soon as possible. We dispatch all orders within 24 hours, with many dispatched same day. We stock all colours of vinyl at all times so your order will not be held up due to stock issues. An e-mail informing you that your order has been dispatched will automatically be sent to you.

Australia Delivery

We use AUSTRALIA POST for all Australian orders.

  • If your order is over $99.99 you will automatically qualify for FREE Regular Delivery with tracking number 
  • If your order is under  $99.99, the shipping charge will be $8.99 for Regular Delivery with tracking number
  • If your order is under $9.99, the shipping charge will be $4.99 without a tracking number 
  • Items will be shipped in either heavy duty mailing tubes or envelops 

New Zealand Delivery

  • If your order is under $19.99, the shipping charge will be $6.99 without a tracking number 
  • If your order is over $19.99, the shipping charge will be $11.99 without a tracking number 
  • If your order is over $99.99, you will automatically qualify for FREE Regular Delivery

We use AUSTRALIA POST International Delivery. 

Your order should arrive in 3-10 business days. 

Asia Delivery

We use AUSTRALIA POST International Delivery. We ship to the following countries: China, Hong Kong China, India, Indonesia, Japan, Korea-South, Malaysia, Singapore, Taiwan,Thailand, Vietnam.

Your order should arrive in 3-10 business days. The shipping charge will be $12.99

Returns

Customer satisfaction is very important to us and we aim to resolve any issues quickly. If there is any problem with your vinyl lettering, please contact us via the website contact form.

Understandably, our products are customised and personalised and may not be returned for a refund if you change your mind.

If there is a defect in your product, please send returns to our address (listed below). Please be aware that customers are responsible for the cost of packing and posting any returns. 

We take no responsibility for items which are delayed due to Australia Post.

Cancelations

Vinyl Lettering Direct will use reasonable efforts, upon your request, to change or cancel your order prior to production.
If production of your order has not yet commenced, you will be charged a 15% cancellation fee to cover the cost of processing the order along with credit card merchant fees on the charge and the refund.

If an item has begun production, unfortunately, we cannot stop or change the order. You will be charged the full amount due on your order. We can, if you wish, (and if it has not already been posted) prevent shipment (in which case you may be eligible for a refund of your postage costs). 

Damage

Please examine the package and contents when you receive it. Any transport damage to the package or contents must be immediately reported.

Contacting us

If you have any questions about these Terms and Conditions, please contact us at:

Vinyl Lettering Direct Pty Ltd
Unit 138, 1 Cawood Avenue
Little Bay NSW 2036
Australia

ABN: 706 146 548 85

info@vinylletteringdirect.com.au

This document was last updated on 14 January 2018 

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