Privacy Policy

This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from users (each, a "User") of the VinylLetteringDirect.com.au website ("Site"). This privacy policy applies to the Site and all products and services offered by Vinyl Lettering Direct.
 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address and phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, however, this may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the internet service providers utilised and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience.  A User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A User may choose to set their web browser to refuse cookies, or to alert the User when cookies are being sent. If a User has refused cookies, some parts of the Site may not function properly.

How we use collected information

We do not store credit card details nor do we share customer details with any third parties.

Vinyl Lettering Direct may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.

- To personalise User experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

- To improve our Site
We may use feedback that Users provide to improve our products and services.

- To run a promotion, contest, survey or other Site feature
To send Users information they have agreed to receive about topics we think will be of interest to them.

- To send periodic emails
We may use a User’s email address to send the User information and updates pertaining to their order. We may also use email to respond to inquiries, questions, and/or other requests. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information etc. If at any time a User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or a User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of a User’s personal information, username, password, transaction information and data stored on our Site.

Our Site is in compliance with Payment Card Industry Data Security Standard (PCI DSS) in order to create a secure environment for  Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Vinyl Lettering Direct has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this Privacy Policy and Terms of Service. If you do not agree to this Privacy Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:
 

Vinyl Lettering Direct Pty Ltd
Unit 138, 1 Cawood Avenue
Little Bay, NSW 2036
Australia

ABN: 706 146 548 85
info@vinylletteringdirect.com.au

This document was last updated on 14 January 2018

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